Omni Echo Solutions, LLC — how we collect, use, disclose, and retain personal information.
Omni Echo Solutions, LLC (“Omni Echo,” “OES,” “we,” “us,” or “our”) provides AI-assisted communications, workflow automation, and related technology services to businesses, including residential property owners and property management companies. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you interact with our website, contact us directly, or communicate with a business or residential community using technology operated or supported by OES.
When we provide services for a customer, such as a property management company or residential community, we generally process personal information on that customer’s behalf and under its instructions. In those situations, the customer determines the purposes for which the information is used. If you have a request concerning information associated with a particular property or community, we may direct the request to that customer so it can respond as the applicable business or controller.
We may collect information directly from you; from the property, community, owner, or property manager you contacted; from our business customers and their personnel; from systems that a customer authorizes us to integrate with; from telephone, messaging, email, hosting, and other service providers; and automatically through our website and Services.
Our Services use artificial intelligence and automated systems to communicate, summarize, route, classify, and assist with business workflows. For residential leasing, OES may apply criteria and business rules supplied by the applicable property owner or property manager, but OES does not independently establish rental criteria or make final approval, denial, reasonable-accommodation, or other legally significant housing decisions unless expressly disclosed and separately agreed. AI-generated information can be inaccurate, and our business customers remain responsible for their policies, criteria, and final decisions.
Calls handled through our Services may be recorded, transcribed, summarized, and analyzed. We or the applicable customer provide recording or AI notices when configured or required. If you do not wish to be recorded, follow the instructions provided on the call or contact the applicable community or business through another available channel. We do not use voice recordings to create biometric voiceprints for identification unless we separately disclose that practice and obtain any consent required by law.
OES provides messaging technology used by our business customers and residential communities to communicate with people who have opted in or otherwise may lawfully be contacted. Messages may be sent from a dedicated number associated with the community or business you contacted and may be sent by OES on that customer’s behalf.
No mobile information will be shared with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their marketing or promotional purposes. We may disclose mobile information to service providers and customer-directed systems only as necessary to provide, secure, support, or document the messaging service or to comply with law.
Reply STOP to a text message to opt out of further texts from that messaging program and HELP for assistance. Additional information is available in our SMS Terms & Conditions and SMS Opt-In Process.
We may disclose personal information to: (a) the property owner, property manager, community, or other business customer on whose behalf we provide the Services; (b) service providers and subprocessors that host, secure, transmit, transcribe, analyze, support, or otherwise help us provide the Services; (c) customer-designated integration partners and systems; (d) professional advisors and transaction counterparties subject to appropriate confidentiality obligations; and (e) government authorities or other parties when required by law or reasonably necessary to protect rights, safety, or security.
We do not sell personal information for money. We do not share personal information for cross-context behavioral advertising as those terms are used under California privacy law, and we do not use mobile opt-in or consent information for third-party marketing.
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, to follow customer instructions, to maintain consent and opt-out evidence, to resolve disputes, to secure the Services, and to satisfy legal, accounting, or contractual obligations. Retention periods vary by data type and customer requirements. When acting as a service provider or processor, we may delete or return customer data in accordance with the applicable customer agreement, subject to limited legal, security, and backup exceptions.
We maintain commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No system can be guaranteed to be completely secure, and we encourage you to use appropriate care when sharing information electronically.
Depending on where you live and the law that applies, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information, and to appeal or opt out of certain processing. OES does not discriminate against a person for exercising a privacy right. To submit a request concerning information OES controls directly, email privacy@omniechoai.com or call (855) 666-4324. If OES processes the information only on behalf of a property owner, property manager, or other customer, we may forward or direct your request to that customer.
OES does not currently sell personal information or share personal information for cross-context behavioral advertising. If our practices change in a way that creates an applicable opt-out right, we will update this Policy and provide the legally required mechanism.
Our website and Services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 except as may be provided by an adult in connection with a housing or resident-service matter. If you believe a child has provided information directly to us inappropriately, contact us so we can review the matter.
We may update this Policy from time to time. The current version will be posted at www.omniechoai.com/privacy.html with its last-updated date. Material changes will be handled as required by applicable law.
Privacy questions and requests: privacy@omniechoai.com | (855) 666-4324 | Omni Echo Solutions, LLC, 20423 State Road 7 F6-118, Boca Raton, Florida 33498.